Introduction

The terms ‘Guest’, ‘Your’ and ‘You’ refer to the person booking the Property. ‘Owner’ refers to the Property’s principal, owner or representative. Valley Homes, ‘We’, ‘Us’, and ‘Our’ refer to Valley Homes. ‘Property’ refers to the booked accommodation.

By booking with Valley Homes, you confirm that you agree to comply with and accept these booking conditions.

Booking agreement

Valley Homes solely act as the agent of the Property Owner for which you make a booking. When you book an accommodation with Us acting as agents, you enter directly into a legally binding contract with the Owner regarding renting the housing, not Us.

We cannot accept any liability for any problems or faults with or in any accommodation, as they are solely under the Owner’s control. 

Our responsibilities to You are limited to making the Booking following these booking conditions and your instructions.

Reservation acceptance/payment 

A down payment of 50% of the total agreed rental price shall be made to Our bank account within five days following the receipt of the booking agreement.

Valley Homes may withdraw from the contract if the down payment deadlines are not met.

The down payment shall be made by bank transfer or Pay Pal.

The Guest shall bear any potential transaction costs, such as exchange rate charges.

If you have paid a deposit, the final balance is payable three weeks before the holiday begins.

If the final balance is not received by the due date, we will notify the Owner, who may cancel your Booking and retain all payments you made. 

Accuracy of information

Every care has been taken in compiling the contents of this website. However, all information about the properties has been provided by the owners and reproduced by us in good faith. Valley Homes will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement.

Force majeure or emergency

Suppose before the check-in date or during the stay Owner has to cancel a booking by force majeure. In that case, Valley Homes reserves the right to substitute the booked Property with an alternative of the same characteristics. If the customer does not accept the offered option, Valley Homes will either keep the down payment for its use in the future and establish an expiry date for its use or refund the client for the down payment. 

Complaints and maintenance

Valley Homes works with Property Owners to make every effort to keep all properties and their inventories in good working order. In case of a maintenance problem, the Property Owner shall be responsible for repairs within a reasonable time upon notification.

No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, Internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc.

The Guest must report any problems at the Property immediately to Us.

Valley Homes or the Property Owner will not accept liability for reports of problems received after the Booking departure date. All notifications of issues must be made during the Booking dates.

Guest’s responsibilities

You will ensure that you and all the members of your party will:

  • Act responsibly and carefully whilst at the Property, abiding by property-specific house rules.
  • Report to Us any damage or breakages made during the holiday occupancy and pay for the damage (wear-and-tear are accepted).
  • Not allow more than the maximum number of people to stay at the Property as stated on the website.
  • Not smoke at the Property, nor let anyone else smoke at the Property.
  • Comply with applicable laws and local Government guidance at all times and ensure that no Guests do anything illegal or that may cause excessive damage, noise, behaviour or disturbance.

We and the Owner will be entitled to make a reasonable charge where Guests have failed to comply with these responsibilities. In severe cases, Guests may have to leave the Property early without compensation or refund.

Final cleaning

The Guests shall leave the house tidy and clean. Suppose the final cleaning is included in the rental price; in that case, this will not exempt the tenant from the obligation to do the dishes, throw away the garbage and tidy up in and around the holiday home before departure. 

The Owner reserves the right “with notice” to make a charge to cover additional cleaning costs if the client leaves the Property in an unacceptable condition.

Cancellations and refunds

If you must cancel the booking for any reason, immediate notification to Valley Homes is required. The cancellation is effective from the date that the company receives a written statement.

We want to provide peace of mind and help guests to book with confidence. If you wish to cancel your stay, you will receive a full refund when cancelling at least 30 days before arrival.

You will receive a 50% refund between 29 and 14 days before arrival when cancelling. Otherwise, you will not receive a refund.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, you accept responsibility for any loss that you may incur due to your revocation.

Check-in/checkout times

Check-in time is from 4 pm and checkout time is at 10 am.

Early check-ins or late checkouts can be requested. All early check-ins or late checkouts are subject to no other reservations on the Property at the time of arrival/departure.

Court jurisdiction

These conditions are subject to the laws where the Property is located.

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